Frequently Asked Questions

Frequently Asked Questions

Can't find the answer you need? Please contact us and we will be happy to help!

General Information

We have been in business on the Sunshine Coast since 2001
We Offer a 30 Day money back guarantee, If you're not 100% satisfied with the service & support received we will provide a full refund with no questions asked, some conditions do apply, see Terms of service aggrement and Acceptable use policy.
Yes we do, on request we give a 30 day free trial.
Yes we will set-up your Hosting and Domain Name as soon as payment is received, and your domain names is approved.
We accept PayPal, direct debit.
Yes, speak to us and we will prepare a quote for you.
We offer managed services which include Domain Name - Remote Backup - Hosting - Web Design - Searc Engine Optimization - Email - Monitoring and management of workstations and servers
Initially we offer over the phone support, followed by ticket sytem support, we recommend ticket system support so that the problem can be tracked.

Hosting Faq?

It is like going to an all-you-can-eat buffet. You can eat all-you-can-eat as long as you are not eating too much. The same applies to these unlimited hosting plans , you are welcomed to host unlimited websites and take up unlimited hosting resources as long as you are not overusing it. Unlimited hosting users are restricted by various limitations and house rules, for instance BlueHost and Hostmonster will start throttle your account CPU usage once you hit the houses limit (which is extremely low) and Hostgator will shut you down as soon as you exceed certain number of inodes. Unlimited is nothing but an imaginary industrial term, believed by only bunch of uninformed webmasters.
You can never get the right web host without knowing what you need. Forget about our general list of top 10 web host for a while and think thoroughly on your own needs. What kind of website are you building? Do you need Windows applications? Do you need a special version of software (ie. PHP)? Does your website need special software? How big (or small) can the web traffic volume go? For newbies, the general basic rule is to always start small with a good shared hosting account. A shared hosting account is cheap, easy to maintain, and sufficient for most new sites. Plus, you can always upgrade to VPS or dedicated hosting in the later stage when your site grows bigger.
In shared hosting, a web site is placed on the same server as many other sites, ranging from a few to hundreds or thousands. Typically, all domains may share a common pool of server resources, such as RAM and the CPU. As cost is extremely low, most websites with moderate traffic levels running standard software are hosted on this type of server. Shared hosting is also widely accepted as the entry level option as it requires minimum technical knowledge.
Reseller hosting is a form of web hosting wherein the account owner has the ability to use his or her allotted hard drive space and bandwidth to host websites on behalf of third parties. The reseller purchases the host's services wholesale and then sells them to customers, possibly for a profit.
In the Web hosting business, a dedicated server refers to the rental and exclusive use of a computer that includes a Web server, related software, and connection to the Internet, housed in the Web hosting company's premises.
SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.
Domain names are used to identify one or more IP addresses. For example, the domain name microsoft.com represents about a dozen IP addresses. Domain names are used in URLs to identify particular Web pages.
It is very common for newbies to get confused between a domain name with a web hosting. However, it is very important to be crystal clear on the differences between the two before you move on to your first website. To simplify, A domain name, is like the address of your home; web hosting on the other hand, is the space of your house where you place your furniture. Instead of street name and area code, set of words or and numbers are used for the websites naming. The same goes with hosting, computer hard disk and computer memory are used instead of instead of wood and steel for storing and processing data files. The idea is presented clearer with the diagram below.